"A process-based management
system should be a simple
description of what an
"Business processes have always
existed because that is how an
organisation operates from day to
"Processes have not replaced
Articles etc for Download The following articles and papers (in .pdf format) explain the background to and implications of our process-based approach to management systems and to process understanding and definition. We welcome comments and suggestions!
You will need Adobe Acrobat Reader to view these PDFs. If you do not have it installed you can download it from Adobe.
Terminology relating to business processes and management systems is often confusing, not least in international standards such as ISO9000/9001. See our GLOSSARY for a more practical explanation, which is reflected in Peter Fraser's 4 modules on key topics in the Chartered Quality Institute's (the CQI's) BODY OF QUALITY KNOWLEDGE.
Each module is in two parts - Part 1 could be described as the "what" and Part 2 is the "how": Developing Processes, Elements of Corporate Strategy, Management Systems and The Evolution of Quality Thinking Post 1970 (including the development of "systems thinking").
QUALITY WORLD ARTICLE: Transfer to the Process(file size: 30K) "This critical examination of ISO 9001:2000 looks through the hype and sees a less than perfect standard..."
QUALITY WORLD ARTICLE: Contemplating the Process (file size: 159K) "Recent articles and letters on the subject of "processes" in the Institute of Quality Assurance's magazine "Quality World" highlight a serious problem..."