The following articles and papers (in .pdf format) explain the background to and implications of our process-based approach to management systems and to process understanding and definition. We welcome comments and suggestions!
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Terminology relating to business processes and management systems is often confusing, not least in international standards such as ISO9000/9001. See our GLOSSARY for a more practical explanation, which is reflected in Peter Fraser's 4 modules on key topics in the Chartered Quality Institute's (the CQI's) BODY OF QUALITY KNOWLEDGE.
Each module is in two parts - Part 1 could be described as the "what" and Part 2 is the "how": Developing Processes, Elements of Corporate Strategy, Management Systems and The Evolution of Quality Thinking Post 1970 (including the development of "systems thinking").
The modules are:
DEVELOPING PROCESSES - Part 1 (file size: 163Kb) Developing Processes - Part 2 (file size: 197Kb)
ELEMENTS OF CORPORATE STRATEGY - Part 1 (file size: 175Kb) Elements of Corporate Strategy - Part 2 (file size: 227Kb)
MANAGEMENT SYSTEMS - Part 1 (file size: 150Kb) Management Systems - Part 2 (file size: 209Kb)
THE EVOLUTION OF QUALITY THINKING POST 1970 - Part 1 (file size: 179Kb) The Evolution of Quality Thinking Post 1970 - Part 2 (file size: 185Kb)
See also:
Our DESIGN MODEL for a Business Management System;
Detailed GUIDANCE to help you use it and to explain the underlying concepts;
Key steps to follow to DEFINE A SYSTEM; and
An explanation of the "RACI" METHODOLOGY we use to define role involvements.
Paul Harmon of Business Process Trends: article on why senior managers and directors should understand the business processes in their organisations.
TickIT International (the journal of the TickIT software quality certification scheme): Time to Trigger a Transformation. (file size: 181K)
QUALITY WORLD ARTICLE: Transfer to the Process (file size: 30K) "This critical examination of ISO 9001:2000 looks through the hype and sees a less than perfect standard..."
QUALITY WORLD ARTICLE: Contemplating the Process (file size: 159K) "Recent articles and letters on the subject of "processes" in the Institute of Quality Assurance's magazine "Quality World" highlight a serious problem..."
A More Detailed Explanation of The MandOS Approach (file size: 296K)
QUALITY WORLD ARTICLE: Slaying the Unwieldy Paper Dragon (file size: 152K)
"Having volumes of narrative procedures and quality manuals is the norm for many organisations...
An alternative view of process management from the North East of Scotland: Fit It's A Aboot - Explained (.pdf file size 506Kb)
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